Shipping policy

At Jellyocat, we are committed to delivering your orders quickly and securely within the United States.

📦 Shipping Availability

• We currently ship only within the United States
• We do not offer international shipping at this time

⏱️ Order Processing Time

• Orders are processed within 1–3 business days (Mon-Fri)
• Orders placed after 5:00 PM (PST) will be processed the next business day
• Orders are not processed on weekends or public holidays

🚛 Delivery Time

• Shipping time: 5-9 business days (Mon-Fri).
• Total delivery time: 6-12 business days (Mon-Fri).
  

Delivery times may vary depending on your location and courier service.

🚚 Shipping Partners

We ship orders using reliable carriers such as:

• USPS
• FedEx
• DHL

💰 Shipping Cost

• We offer FREE shipping on all orders within the United States

📍 Order Tracking

• Once your order is shipped, you will receive a tracking number via email
• You can track your shipment using the provided link

⚠️ Shipping Delays

While we aim to deliver on time, delays may occur due to:

• Weather conditions
• Carrier delays
• High demand periods

We appreciate your patience in such situations.

❌ Incorrect Shipping Address

• Please double-check your shipping details before placing an order
• We are not responsible for orders delivered to incorrect addresses provided by the customer

📦 Lost or Stolen Packages

• If your package is lost or stolen, please contact us immediately
• We will assist you in working with the shipping carrier to resolve the issue

📧 Contact Us

If you have any shipping-related questions: