Shipping policy

Shipping Policy

At Plush Jelly Cat, we are happy to offer FREE shipping on all eligible orders shipped to our supported destinations.

Free Shipping

We offer free shipping on all eligible orders. Customers will not be charged a shipping fee at checkout.

Order Processing Time

Please allow 1 to 5 business days for us to process and prepare your order before it is shipped.

Processing times may vary depending on order volume, product availability, weekends, and holidays.

Shipping & Delivery Time

After your order has been shipped, the estimated delivery time is 5 to 8 business days.

Estimated total delivery time:

  • Order Processing: 1–5 business days
  • Shipping & Delivery: 5–8 business days

Please note that delivery times are estimates and may vary depending on your location and other circumstances.

Delays Due to High Order Volume or Product Availability

Sometimes, shipping and delivery may take longer due to:

  • A high or excessive volume of orders
  • Product availability or temporary stock shortages
  • Carrier or transportation delays
  • Customs clearance, weather, holidays, or other unexpected circumstances

If a product is temporarily out of stock or unavailable, your order may take longer to ship. We will ship your order as soon as the product becomes available and is back in stock.

Multiple or Bulk Orders

Orders containing multiple products or bulk quantities may require additional processing and shipping time.

Customers placing larger orders or orders with multiple items should expect that delivery may take longer than our standard estimated timeframe.

Our Shipping Couriers

Depending on your location and shipping destination, your order may be delivered by one of the following carriers:

  • DHL
  • USPS
  • UPS
  • FedEx
  • Royal Mail

The courier used for your order may vary depending on the shipping destination and availability.

Countries We Ship To

We currently ship to:

  • United States
  • United Kingdom
  • Canada
  • Mexico
  • Hong Kong
  • Australia
  • Poland
  • Netherlands
  • Switzerland
  • Germany
  • France
  • Ireland

Order Cancellation

Orders may be cancelled before they are shipped, subject to their processing status.

Once an order has been shipped, it cannot be cancelled. Customers cannot request a refund while the order is in transit. Any eligible return or refund request may only be made after the product has been delivered, subject to our Return & Refund Policy.

Questions About Shipping

If you have any questions about your order or shipping, please contact Plush Jelly Cat with your order number.

Thank you for shopping with Plush Jelly Cat!