Terms of service
Last Updated: April 23, 2026
Welcome to Jellyocat! These Terms of Service ("Terms") govern your use of the Jellyocat website, located at www.jellyocat.com, and any related services provided by Jellyocat. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website.
1. Agreement to Terms
By using our website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or guardian. You agree to comply with all applicable laws and regulations regarding your use of the website.
2. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.
3. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.
4. Products and Services
Jellyocat sells toys and related products. All products are subject to availability. We reserve the right to discontinue any product at any time. We make every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
5. Pricing and Payment
All prices are listed in U.S. Dollars (USD). Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
6. Order Acceptance and Cancellation
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
7. Shipping and Returns
Our Shipping Policy and Refund & Return Policy are incorporated into these Terms by reference. Please review our Shipping Policy and Refund & Return Policy for detailed information on processing times, delivery, and returns.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Jellyocat or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Jellyocat.
9. User Conduct
You agree not to use the website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the website or interfere with any other party's use and enjoyment of the website.
10. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
In no case shall Jellyocat, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
11. Indemnification
You agree to indemnify, defend and hold harmless Jellyocat and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
12. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Colorado, USA.
13. Contact Us
If you have any questions about these Terms of Service, please contact us:
Jellyocat
Store Name: Jellyocat
Support Email: support@jellyocat.com
Phone Number:+1 5513619890
Customer Service Hours:Monday – Friday, 9:00 AM to 5:00 PM (PST)
Saturday and Sunday – Close
Business Address:5902 Carrick Ln, Colorado Springs, CO 80927, United States