Billing Terms and Conditions

Billing Terms and Conditions

Last Updated: December 5, 2025
These Billing Terms & Conditions apply to all purchases made on JellyoCat through our website.

1. Accepted Payment Method

We currently accept PayPal as our sole payment method. All payments must be completed through PayPal’s secure checkout system.

2. Payment Authorization

By placing an order, you confirm that:
•You are authorized to use the PayPal account used for the purchase.
•All information provided (billing, contact, and shipping) is accurate and complete.
Orders will not be processed until full payment has been successfully received and authorized.

3. Currency

All prices listed on our website are in USD (United States Dollars) unless explicitly stated otherwise. PayPal may apply currency conversion fees depending on your location or account settings, which is the customer's responsibility.

4. Billing Information Accuracy

You agree to provide accurate and up-to-date billing, contact, and shipping information. Incorrect or incomplete information may result in order delays or cancellation.

5. Order Review & Fraud Prevention

We reserve the right to:
•Refuse or cancel any order at our sole discretion.
•Verify information if suspicious activity is detected.
•Request additional details if necessary for fraud protection.
Any fraudulent or unauthorized use of PayPal will result in immediate order cancellation and may be reported to the relevant authorities.

6. Payment Issues

If your payment fails or is declined by PayPal:
•The order will not be processed.
•You may attempt to complete the payment again through PayPal.
•We are not responsible for delays caused by PayPal processing issues.

7. Refunds

Approved refunds (as per our ) will be issued back to the original PayPal account used at the time of purchase. Refund processing times may vary depending on PayPal's policies.

8. Chargebacks & Disputes

If you believe a payment was made in error, please contact us first at . We are committed to resolving issues quickly and fairly. Unauthorized chargebacks may result in account restrictions or cancellation of services.

9. Changes to Billing Terms

We may update these Billing Terms & Conditions at any time. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For billing questions or payment-related support, please contact us:
Store Name: JellyoCat
Support Email: jellycatglobal@gmail.com
Phone Number: +1 929-652-6173
Business Address: 3205 North Ave, Richmond Virginia 23222, United States
Business Hours:
  • Monday – Saturday: 9:00 AM – 7:00 PM (EST) 
  • Sunday: Close
Response Time: We aim to respond to all inquiries within 24 Hours.