Terms of Service

Terms of Service

Last Updated: December 5, 2025
Please read these Terms of Service ("Terms," "Terms of Service") carefully before using the JellyoCat website, jellyocat.com, (the "Service") operated by JellyoCat ("us," "we," or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

1. General Conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Services

All products are plush toys. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

3. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, payment method details (PayPal), and shipping address (3205 North Ave, Richmond Virginia 23222, United States), so that we can complete your transactions and contact you as needed.

4. Payment and Billing

We accept payment via PayPal only. By placing an order, you agree to our .

5. Shipping and Returns

Our policies regarding shipping and returns are governed by our and , which are incorporated into these Terms by reference.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of JellyoCat and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of JellyoCat.

7. Limitation of Liability

In no case shall JellyoCat, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the Commonwealth of Virginia.

9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

10. Contact Information

Questions about the Terms of Service should be sent to us at  jellycatglobal@gmail.com.
Store Name: JellyoCat
Support Email: jellycatglobal@gmail.com
Phone Number: +1 929-652-6173
Business Address: 3205 North Ave, Richmond Virginia 23222, United States
Business Hours:
  • Monday – Saturday: 9:00 AM – 7:00 PM (EST) 
  • Sunday: Close
Response Time: We aim to respond to all inquiries within 24 Hours.