Payment Policy
Payment Policy
Last Updated: April 23, 2026
At Jellyocat, we strive to make your shopping experience as convenient and secure as possible. This Payment Policy outlines the accepted payment methods, payment processing, and security measures in place for your transactions.
1. Accepted Payment Methods
We accept a variety of secure payment methods for your convenience:
•Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
•PayPal: You can choose to pay securely through your PayPal account.
•Other Payment Gateways: We may integrate with other secure payment gateways from time to time, which will be displayed at checkout.
2. Payment Processing
•Authorization: All orders are subject to payment authorization. Your credit card or payment account will be authorized for the full amount of your purchase at the time of order placement.
•Charge: Your payment method will be charged once your order has been processed and is ready for shipment. You will receive an email confirmation once your payment has been successfully processed.
•Currency: All transactions are processed in U.S. Dollars (USD).
3. Payment Security
Your security is our top priority. We implement various measures to ensure your payment information is protected:
•SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt your personal and payment information during transmission, ensuring a secure connection.
•PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) to protect cardholder data. Our payment gateways are also PCI DSS compliant.
•No Storage of Sensitive Data: We do not store your full credit card details on our servers. All sensitive payment information is handled directly by our secure payment processors.
4. Billing Information
Please ensure that your billing information (name, address, and phone number) matches the information associated with your payment method to avoid any delays or issues with your order.
5. Failed Payments
In the event of a failed payment, your order will not be processed. We will notify you via email if your payment fails, and you will have the opportunity to update your payment information or choose an alternative payment method.
6. Refunds and Returns
For information regarding refunds and how payments are handled for returned items, please refer to our Refund & Return Policy.
7. Contact Us
If you have any questions or concerns about our Payment Policy or your payment, please contact us:
Store Name: Jellyocat
Support Email:support@jellyocat.com
Phone Number:+1 5513619890
Customer Service Hours:Monday – Friday, 9:00 AM to 5:00 PM (PST)
Saturday and Sunday – Close
Business Address:5902 Carrick Ln, Colorado Springs, CO 80927, United States