Shipping Policy

Shipping Policy

Last Updated: December 5, 2025
This Shipping Policy applies to all products purchased through Jellyocat.com.

1. Shipping Destinations

We currently ship to the following countries:
  • United States (USA)
  • United Kingdom (UK)
  • Canada
  • Australia

2. Shipping Costs

We are pleased to offer Free Shipping on all orders to all our shipping destinations. There are no extra fees or hidden charges for standard shipping.

3. Order Processing Time

Orders are processed within 1–5 business days (Monday to Friday). This is the time it takes to prepare your order for shipment. Orders are not processed or shipped on weekends (Saturday and Sunday) or public holidays.

4. Estimated Delivery Times

Once your order has been processed and shipped, the estimated delivery times are as follows:
Country
Estimated Delivery Time (Business Days)
USA
6–12 business days
UK
6–12 business days
Canada
6–12 business days
Australia
6–12 business days
Please Note: Delivery times are estimates only. Delivery may vary due to customs procedures, courier delays, or other uncontrollable factors.

5. Order Tracking

Once your order is shipped, you will receive a tracking number by email. Please allow 24–48 hours for the tracking information to update in the courier's system.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping details at the time of purchase. We are not responsible for delays or lost shipments caused by incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, please contact us immediately at  .

7. Order Cancellation

You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped.
To request a cancellation, please email us at  with your order number.
Once an order has been:
  • Processed
  • Packed
  • Shipped
...it cannot be canceled.

8. Lost, Delayed, or Damaged Packages

While we strive for perfect delivery, we are not responsible for:
  • Courier delays
  • Customs delays
  • Packages lost due to incorrect addresses provided by the customer
If your order is lost or arrives damaged, please contact us immediately at and we will assist you in resolving the issue.

9. Customs & Import Taxes

Some international destinations may charge customs fees, import taxes, or duties. These charges (if applied) are the customer’s responsibility and are not included in the product price or shipping cost. We advise checking with your local customs office for potential charges.

10. Contact Us

For questions or help with your order, please contact us:
Store Name: JellyoCat
Support Email: jellycatglobal@gmail.com
Phone Number: +1 929-652-6173
Business Address: 3205 North Ave, Richmond Virginia 23222, United States
Business Hours:
  • Monday – Saturday: 9:00 AM – 7:00 PM (EST) 
  • Sunday: Close
Response Time: We aim to respond to all inquiries within 24 Hours.