Privacy Policy
Privacy Policy
Last Updated: December 5, 2025
This Privacy Policy describes how JellyoCat ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website, jellyocat.com.
1. Information We Collect
We collect personal information you provide to us when you:
- Browse our website.
- Place an order or complete a transaction.
- Sign up for our newsletter or marketing communications.
- Contact us for support.
The types of personal information we collect include:
- Contact Information: Name, email address, phone number (+1 720-986-1402).
- Order Information: Shipping address (3205 North Ave, Richmond Virginia 23222, United States), billing address, payment information (processed securely via PayPal).
- Communication Data: Records of your correspondence with us (e.g., jellycatglobal@gmail.com).
- Usage Data: Information about how you access and use our website, such as IP address, browser type, and pages viewed.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Fulfill Orders: To process your payment, fulfill your order, and provide you with invoices and order confirmations.
- To Communicate: To communicate with you about your order, products, services, and promotional offers.
- Customer Support: To respond to your inquiries, questions, and requests.
- Security and Fraud Prevention: To screen for potential risk or fraud and to improve and optimize our website.
- Marketing: To send you marketing and promotional communications, in accordance with your preferences.
3. Sharing Your Personal Information
We share your personal information with third parties to help us use your personal information, as described above.
- Service Providers: We use third-party services to power our online store, process payments (PayPal), and handle shipping (couriers). We only share the necessary information for them to perform their services.
- Legal Compliance: We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
4. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
5. Data Retention
When you place an order through the website, we will retain your personal information for our records unless and until you ask us to erase this information.
6. Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at jellycatglobal@gmail.com or by mail using the details provided below:
Store Name: JellyoCat
Support Email: jellycatglobal@gmail.com
Phone Number: +1 929-652-6173
Business Address: 3205 North Ave, Richmond Virginia 23222, United States
Business Hours:
- Monday – Saturday: 9:00 AM – 7:00 PM (EST)
- Sunday: Close
Response Time: We aim to respond to all inquiries within 24 Hours.